Amaira Fruits & Vegetables Shop, we take great pride in delivering fresh and high-quality fruits, vegetables, and grocery essentials to Windlass River Valley residents. Customer satisfaction is important to us, and we will do our best to resolve genuine issues with your order fairly and quickly.

Please read this Refund and Returns Policy carefully to understand your rights, our conditions, and the process for requesting a refund, replacement, or cancellation.

1. Return Policy

Due to the perishable nature of fruits and vegetables, we generally do not accept returns once items have been delivered and accepted. However, if there is a genuine issue with your order, please contact us as soon as possible.

You may request a replacement, return review, or refund if:

• You received the wrong item or items
• Items were damaged or spoiled at the time of delivery
• There is a significant quality issue with the delivered products
• Items are missing from your order

Conditions for Return or Replacement Requests

• Issues must be reported within 24 hours of delivery.
• Clear photos of the damaged, spoiled, incorrect, or missing products may be required.
• The product should be unused and kept in the same condition as delivered, where possible.
• Requests are reviewed based on product condition, delivery details, and available evidence.

2. Refund Policy

If your issue qualifies for a refund, we may process it in one of the following ways, depending on the nature and extent of the issue:

• Full refund: For eligible orders with major issues.
• Partial refund: For eligible orders where only part of the order is affected.
• Store credit: A discount or credit for your next purchase.
• Replacement: Fresh products delivered at no extra charge, where available.

Approved refunds are usually processed within 5 to 7 business days, depending on the payment method, bank, or payment provider involved.

Refunds Will Not Be Issued For

• Change of mind after delivery
• Minor natural imperfections that do not affect edibility or product quality
• Complaints made after the 24-hour reporting window
• Incorrect delivery details provided by the customer
• Products that have been consumed, altered, or improperly stored after delivery

3. How to Request a Return, Replacement, or Refund

To initiate a request, please contact us with the following details:

• Your order number
• Your registered phone number
• A clear description of the issue
• Photographic evidence, if applicable

4. Cancellation Policy

Orders may be cancelled up to 2 hours before the scheduled delivery time. Once an order has been packed, prepared, or dispatched, it may not be eligible for cancellation.

If an order is cancelled successfully before packing or dispatch, any eligible refund will be processed through the original payment method or issued as store credit, depending on the situation.

5. Delivery Issues

If delivery is delayed due to incorrect address details, customer unavailability, weather, traffic, building access restrictions, or other circumstances beyond our control, refund or cancellation eligibility may be reviewed on a case-by-case basis.

6. Policy Updates

We may update this Refund and Returns Policy from time to time. The latest version will be available on our website or app.

Thank you for choosing Amaira Fruits & Vegetables Shop. We appreciate your understanding and continued support.