Effective Date: May 7, 2026

Amaira Fruits & Vegetables Shop, serving Windlass River Valley residents, we are committed to protecting your privacy and keeping your personal information safe. This Privacy Policy explains how we collect, use, share, and protect information when you use our mobile app, website, online services, or interact with us offline.

1. Information We Collect

We may collect the following information when you use our app or services:

Personal Information

• Name
• Phone number
• Email address, if provided
• Flat number, building/tower details, and delivery address

Account and Authentication Information

• Phone number used for OTP login
• User ID or customer ID linked to your account

Order and Purchase Information

• Products added to cart
• Order details
• Purchase history
• Delivery details
• Payment status and limited payment-related information

Payment Information

Payments may be processed through secure third-party payment partners. We do not store full card numbers, bank account details, UPI PINs, or other sensitive payment credentials in our app.

Voice Search Information

If you choose to use voice search, the app may request microphone access to convert your speech into search text. Microphone access is used only when you actively use the voice search feature. We do not use the microphone for background recording.

App, Device, and Performance Information

We may collect app usage information, diagnostics, crash logs, device identifiers, and performance data to improve app functionality, reliability, security, and user experience.

Communications

We may collect messages, feedback, support requests, or inquiries sent through WhatsApp, SMS, email, phone, app forms, website forms, or in-person communication.

2. How We Use Your Information

• To create and manage your account
• To verify your phone number using OTP authentication
• To process and fulfill grocery orders
• To deliver products to your address
• To contact you regarding your orders
• To provide customer support
• To improve app performance, reliability, and security
• To diagnose and fix technical issues
• To maintain billing, tax, fraud prevention, and legal compliance records
• To send offers, updates, or promotional messages only where permitted or with your consent

3. OTP Authentication

Our app uses phone number-based OTP authentication to help users sign in securely. OTP verification may be processed through third-party services such as Firebase Authentication or similar service providers. Your phone number may be used only for authentication, account management, order communication, and customer support.

4. Microphone Permission and Voice Search

Our app may request microphone permission only for the voice search feature. When you use voice search, your voice input is used to convert speech into search text so you can find products more easily.

We do not use microphone access for background recording. We do not intentionally store voice recordings in our app. You can choose not to use voice search and continue using text search instead.

5. Information Sharing

We do not sell, trade, or rent your personal information.

We may share limited information with trusted service providers only when necessary, such as:

• Delivery partners for order fulfillment
• Payment processing partners for secure payments
• Firebase, Google, or similar service providers for authentication, app security, diagnostics, and performance
• Website, hosting, or backend service providers needed to operate our services
• Law enforcement, government authorities, or regulatory bodies when required by law

These parties are expected to use the information only for the purpose of providing the relevant service.

6. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Data transmitted through our app, website, and supported services is protected using standard security measures such as HTTPS encryption where applicable. However, no digital system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill orders, manage accounts, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Some order, payment, tax, fraud prevention, or legal compliance records may be retained even after an account or data deletion request, where required by law or legitimate business needs.

8. Account and Data Deletion

You may request deletion of your account or personal data by contacting us.

When we receive a valid deletion request, we will take reasonable steps to delete or anonymize applicable personal data, unless we are required to retain certain information for legal, tax, fraud prevention, dispute resolution, or business record purposes.

You may also request correction of inaccurate information or withdraw consent for promotional communications.

9. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for promotional messages
• Ask how your information is used
• Contact us regarding privacy concerns

10. Cookies, App Data, and Similar Technologies

Our website and mobile app may use cookies, local storage, device identifiers, and similar technologies to support login, app functionality, security, diagnostics, performance improvements, and user experience.

You may be able to control some permissions, such as microphone access, through your device settings.

11. Children’s Privacy

Our app and services are intended for general grocery ordering and are not directed specifically toward children. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Links and Services

Our app or website may contain links to third-party websites, payment services, or external platforms. We are not responsible for the privacy practices or content of third-party services. Please review their privacy policies before using them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app, services, legal requirements, or business practices. The latest version will be made available on our website or app.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Thank you for trusting Amaira Fruits & Vegetables Shop. Your privacy matters to us.