At Amaira Fruits & Vegetables, we take great pride in delivering the freshest and highest-quality produce to your doorstep. Customer satisfaction is our top priority, and we’re committed to making things right if you are not completely satisfied with your order.
Please read our Refund and Returns Policy carefully to understand your rights and our procedures.
1. Return Policy
Due to the perishable nature of fruits and vegetables, we do not accept returns once the items have been delivered and accepted. However, if there is an issue with your order, we encourage you to contact us immediately.
You may request a return or replacement if:
- You receive the wrong item(s)
- Items are damaged or spoiled upon delivery
- There is a significant quality issue
Conditions:
- Issues must be reported within 24 hours of delivery
- Clear photos of the damaged or incorrect products must be provided
- The product must be unused and in the same condition as delivered
2. Refund Policy
If your issue qualifies for a refund, we will process it in one of the following ways:
- Full or Partial Refund: Based on the nature and extent of the issue
- Store Credit: Issued as a discount for your next purchase
- Replacement: Fresh products delivered at no extra charge
Refunds will not be issued for:
- Change of mind after delivery
- Minor imperfections that do not affect edibility
- Late complaints made beyond the 24-hour window
3. How to Request a Return or Refund
To initiate a request, please contact us with the following details:
- Your order number
- Description of the issue
- Photographic evidence (if applicable)
Contact Us:
📞 Phone: +91 63969 67174
📧 Email: shopamairaonline@gmail.com
📍 Address: Amaira Fruits & Vegetables Shop, Windlass River Valley, Dehradun, Uttarakhand
4. Cancellation Policy
Orders can be canceled up to 2 hours before the scheduled delivery time. Once your order is packed or dispatched, it cannot be canceled.
We reserve the right to update this policy at any time. We appreciate your understanding and continued support.
Amaira Fruits & Vegetables – Freshness You Can Trust!